Lady Dragonfly Policies
Lady Dragonfly Studios accepts all major credit cards,
Money orders & Checks. Our goal is to provide each client with
high quality, affordable services with flexible payment options,
with as much convenience as possible. Credit card payments are always
preferred and are the fastest way to get your project started, especially
if your project needs are time sensitive. Please read our requirements,
policies and Terms of Service
Down payments - A down payment is required for
all services rendered by Lady Dragonfly Studios and is non-refundable.
Your down payment secures your project a spot in our production
Que and includes meetings, discovery and research for your project,
initial design work & consultation. Down payment amounts depend
on the estimated total of the project and selected services.
1/2 & 1/2 - Small projects require half up
front to start and the remainder at project completion.
Milestone Payments - This is a pay as you go approach and
is suitable for larger projects or clients who have purchased bundled
services. Each client that qualifies for this type of payment method
has the option to break their payment schedule down in a variety
of ways. A down payment to start, A Mockup payment (Design proofs,
web site design mockups or print mockups) A beta payment (nearly
complete project) Final Payment (completed project) So you only
pay for what has already been completed and each payment signals
the completion of one phase and moves us to the next stage.
Final payments - We must receive the final payment
for your project before work will be published to the web, downloaded
or delivered, you have a period of 28 days from project completion
to remitt your final payment. After 28 days a %3 late fee per month
will be added for late payment. After 3 months of non-payment your
bill will be submitted to a collection agency.
Cancellation – You are free to cancel your project
at any stage. However, down payments are non-refundable, no exceptions.
For milestone payments - you can cancel your project at any stage
and not owe for the remaining project. However, the deposit and
last milestone payment made is non-refundable as they represent
work already done and approved. If you do choose to cancel your
project for any reason, please keep in mind that you cannot use
the work, in part or in whole without the express written permission
of Lady Dragonfly Stuldios.
Delivery & Shipment: Delivery of digital content, Shipment
of print pieces and receipts: Once your payment has been made (full,
partial or final payment) you will receive email confirmation,instructions
and a digital receipt with a full description of services rendered
and paid for (i.e. - "Down payment for web development"
or "Final Payment for Logo Development") please allow
24 to 48 hours to receive your digital receipt and delivery instructions.
Copyright - No part of any of the material on this web-site
or web site created by Lady Dragonfly Studios may be reproduced
by any mechanical, photographic, or electronic process, or in the
form of a photographic recording, nor may it be stored in a retrieval
system, transmitted or otherwise copied for private, public or commercial
use, reposted, disclosed, or redistributed, without prior written
permission from an authorized representative of: Lady Dragonfly
distribute by any means, and/or print anything on this web-site
or web site created by Lady Dragonfly Studios, you have voluntary
agreed to have entered into a CONTRACT with Lady Dragonfly Studios,
to pay to Lady Dragonfly Studios in cash in Lady Dragonfly Studios
bank depository then in effect, at Lady Dragonfly Studios rates,
per page or any portion thereof, plus any and all attorneys fees,
costs, and expenses, that is, or may be incurred, in the prosecution
and/or collection of such monies for copyright infringement, and/or
of copy protections included in this web site constitutes theft
and expressly prohibits the user from asserting any fair use affirmative
defenses against a claim of copyright infringement. Any violator
and venue for all legal actions arising out of this agreement shall
be initiated and maintained in the home county and state of the